Patient Experience Coordinator
About The Position
The Patient Experience Coordinator supports the work of the Human Experience Department. Responsibilities include organizing the display of data and metrics; leading assigned project work, including agendas, resources, and work plans, through to completion; facilitating communication among multiple stakeholders; and coordinating the implementation of new practices and providers into the survey process. The role requires acute attention to detail and the ability to interpret data and make recommendations. The coordinator also supports administrative functions for the Directors of Human Centered Care, including updating dashboards, creating PowerPoint presentations, monitoring and updating tracking documents, and facilitating surveying efforts.
Requirements
- Associate degree or higher.
- Minimum 2–3 years of experience in the healthcare industry.
Nice To Haves
- Background in customer experience.
- Experience with application and interpretation of statistical methodologies.
Responsibilities
- Organize the display of data and metrics.
- Lead and direct assigned project work, including agendas, resources, and work plans, through to completion.
- Facilitate communication among multiple stakeholders.
- Coordinate the implementation of new practices and providers into the survey process.
- Interpret data and make recommendations.
- Support administrative functions for the Directors of Human Centered Care, including updating dashboards, creating PowerPoint presentations, monitoring and updating tracking documents, and facilitating surveying efforts.
Benefits
- Competitive benefits program designed to ensure work/life balance.
- Career development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
