Patient Experience Coordinator

Albany ENT & Allergy Services P C•Town of Wilton, NY

6d•$20 - $25

About The Position

FACE Saratoga is seeking a Patient Experience Coordinator to join its medical aesthetics and facial plastic surgery practice, founded and led by Dr. Hannah Morrin. The coordinator serves as the practice’s first impression and primary front-of-house representative, providing a personalized patient experience from the initial phone call through post-visit follow-up. The role combines hospitality, communication, scheduling, and administrative coordination to support service excellence and smooth practice operations. The ideal candidate is professional, personable, proactive, and detail-oriented, with sound judgment and strong communication skills. They create a warm, polished, welcoming environment while ensuring administrative operations run smoothly and patient needs receive consistent follow-through. Experience in aesthetics, plastic surgery, dermatology, cosmetic medicine, wellness, or another high-touch service environment is strongly preferred.

Requirements

Associate degree required; a bachelor’s degree is preferred, or an equivalent combination of education and relevant experience.
Previous front-desk, administrative, hospitality, customer service, or medical-office experience preferred.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with, or willingness and ability to learn, EHR, scheduling, payment, email, spreadsheet, and practice-management systems.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to manage sensitive and confidential information with discretion and professionalism.

Nice To Haves

Experience in aesthetic medicine, plastic surgery, dermatology, cosmetic medicine, wellness, or another high-touch service environment is strongly preferred.
Previous front-desk, administrative, hospitality, customer service, or medical-office experience is preferred.
Bachelor’s degree preferred.

Responsibilities

Serve as the first impression and primary front-of-house representative of the practice.
Deliver a personalized patient experience from the initial phone call through post-visit follow-up.
Coordinate hospitality, communication, scheduling, and administrative activities.
Help maintain a warm, polished, and welcoming environment for patients.
Support seamless administrative operations and consistent follow-through on patient needs.
Handle sensitive and confidential information with discretion and professionalism.