Patient Experience Coordinator

Hartford Healthcare • Farmington, CT

6d

About The Position

The Patient Experience Coordinator supports the work of the Human Experience Department. The role supports data and metrics display, project coordination, communication among stakeholders, and implementation of new practices and providers into the survey process. It also provides administrative support to the Directors of Human Centered Care, including maintaining dashboards and tracking documents, creating presentations, and facilitating surveying efforts. The position requires strong attention to detail and the ability to interpret data and make recommendations.

Requirements

• Associate degree or higher.
• Minimum of 2–3 years of experience in the healthcare industry.
• Acute attention to detail.
• Ability to interpret data and make recommendations.

Nice To Haves

• Background in customer experience.
• Experience with the application and interpretation of statistical methodologies.

Responsibilities

• Organize the display of data and metrics.
• Lead and direct assigned project work, including agendas, resources, and work plans, through completion.
• Facilitate communication among multiple stakeholders.
• Coordinate the implementation of new practices and providers into the survey process.
• Support administrative functions for the Directors of Human Centered Care, including updating dashboards, creating PowerPoint presentations, monitoring and updating tracking documents, and facilitating surveying efforts.
• Interpret data and make recommendations.

Benefits

• Competitive benefits program designed to ensure work/life balance.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree