Patient Experience Coordinator

Pinnacle Fertility • Dearborn, MI

6d • Onsite

About The Position

Pinnacle Fertility is seeking a Patient Experience Coordinator for its Michigan clinic in Dearborn, Michigan. The coordinator is the first point of contact for fertility patients and provides administrative and scheduling support while collaborating with a multidisciplinary team to support a seamless, welcoming patient experience. This is a full-time, onsite position scheduled Monday through Friday from 7:45 AM to 4:15 PM. The employee must be able to flex shift times based on clinic needs.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in a medical office, customer service, or front desk role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Ability to flex shift times based on clinic needs.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct patients to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and support clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Keep the reception area clean, organized, and welcoming for visitors.
• Assist with additional projects and administrative duties as assigned.

Benefits

• Comprehensive healthcare insurance.
• Dental insurance.
• Life insurance.
• Vision insurance.
• Generous paid time off (PTO).
• Paid holidays.
• Retirement savings program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED