Patient Experience Coordinator

Lattimore Physical Therapy•Gates, NY

13h•$36,000 - $41,000

About The Position

Lattimore Physical Therapy is seeking an experienced, dependable, and hardworking full-time medical secretary for its fast-paced private practice. The Medical Secretary is the face of the practice and is responsible for structuring patient flow, streamlining operations, and providing administrative support to physical therapists and leadership. The position requires a flexible schedule that includes days and evenings.

Requirements

Dependable and hardworking team player.
Excellent organizational skills and high attention to detail.
Excellent written and verbal communication skills.
Excellent social and emotional intelligence.
Knowledge of HIPAA and privacy compliance laws.
Flexible availability for day and evening schedules.

Nice To Haves

One year of medical front desk receptionist experience.
One year of insurance verification experience.
One year of computer skills experience.

Responsibilities

Greet visitors and patients; check patients in and out and direct them to appropriate personnel.
Schedule and confirm patient appointments.
Answer telephones.
Collect patient information and verify insurance coverage.
Scan documents.
Route faxes and electronic records.
Verify and follow up on no-fault and workers’ compensation claims.
Complete medical records requests.
Operate office equipment, including voicemail messaging systems, and use word-processing, spreadsheet, or other software applications.
Support patient flow, practice operations, physical therapists, and leadership.