Patient Experience Coordinator

Carolinas Center For Oral & Facial Surgery•Hendersonville, NC

23h

About The Position

The Patient Experience Coordinator works in a dynamic, growing, fast-paced oral surgery practice and helps ensure patients' needs are met so they receive an outstanding experience. The coordinator is a point of contact for referrals and guides patients through the process from start to finish. The role involves patient service, appointment coordination, insurance and benefit verification, and communication with patients, third-party payers, coworkers, and other offices.

Requirements

High school diploma or equivalent.
Prior experience working in a medical or dental office.
Ability to access, input, and retrieve information using various computer programs, including Microsoft Office products.
Comfort with learning new software programs and electronic medical records (EMR) quickly.

Nice To Haves

Associate's or bachelor's degree in healthcare administration or a related field.
Two or more years of experience as a patient care or medical office coordinator, including patient scheduling, insurance verification and billing, and collections.
Experience with medical or dental insurance, ICD-10 coding, data entry, and appointment or surgery scheduling.
Experience with financial counseling in a medical office.

Responsibilities

Provide outstanding customer service, prioritizing the patient.
Answer telephone calls, respond to inquiries, direct callers to appropriate personnel, or create new patient appointments.
Confirm patient appointments and provide instructions needed before initial appointments.
Contact patients regarding benefits, copays, and coverage information for outpatient procedures.
Respond promptly to third-party payer requests for additional information.
Coordinate benefit verification or self-pay payment options for new patients.
Coordinate with coworkers and other offices to verify referrals and radiography.