Surgery Coordinator

Acuity Eye Group•Arcadia, CA

12d•$25 - $30

About The Position

The Surgery Coordinator assists patients with all aspects of surgery scheduling and coordinates pre-operative preparations to support a smooth surgical experience. The role educates patients about medications, post-operative instructions, and what to expect before and after surgery or procedures, and obtains insurance authorizations for surgery patients. The coordinator works with patients, surgeons, hospitals, physicians, and labs to organize required preparations and testing. This is primarily an office position. The employee must not engage in activities that constitute the practice of ophthalmology or interfere with the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Team-oriented, with excellent oral and written communication and interpersonal skills.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or other community members.
Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Professional and respectful conduct toward others.
Detail-oriented, organized, process-focused, proactive, self-motivated, and customer-service-focused approach; ability to solve problems.
Ability to exercise independent judgment and make timely, accurate decisions based on information that may be vague or limited.
Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction while contributing to the clinic’s success.
Ability to sit, stand, walk, handle or feel objects, reach with hands and arms, see, talk, and hear; regularly lift or carry materials typically weighing less than 20 pounds; occasionally stoop, kneel, bend, or crouch; and use finger dexterity to operate a computer keyboard, calculator, and other standard office equipment.

Nice To Haves

Experience in the ophthalmology industry.
Experience in a medical office and/or customer service.

Responsibilities

Coordinate and schedule patients for surgical procedures based on physician recommendations.
Verify patient demographics, health history, and insurance information.
Navigate and accurately schedule patients in the Care Cloud EMR system.
Liaise among patients, surgeons, and the hospital regarding pre-operative preparations.
Explain the need for a complete physical exam, including lab work, EKG, chest X-ray, and informed consent, at the time of scheduling.
Answer telephone inquiries from patients and their families concerning surgery or related concerns.
Follow up with physicians and labs to ensure test results are received and sent to the hospital or surgery center.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timelines, and issues.
Help maintain a clean, neat, and cheerful environment for patients.
Comply with applicable state, federal, and other regulations and policies, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and HR policies and practices.
Perform other duties as assigned by management.