Coordinator Surgery Special Unit

Cleveland Clinic

1d•Onsite

About The Position

At Columbus Imaging on Jasonway Avenue, part of the Cleveland Clinic network, the Surgery/Special Unit Coordinator manages scheduled and unscheduled procedures, admissions, and appointments. The role supports the organization and efficiency of the unit so caregivers can provide quality patient care. The coordinator oversees pediatric and adult surgery and procedure admissions and appointments, working closely with physicians and staff to prioritize them and allocate available space according to medical necessity. The position is based at Jasonway STAR Imaging in Columbus and works days, 8:30 a.m. to 5:00 p.m. The coordinator schedules outpatient imaging for three Columbus locations and communicates with patients, families, physicians, and department personnel to support the coordination and completion of services.

Requirements

High school diploma or GED.
Knowledge of Microsoft Word and Excel applications.
Knowledge of computerized appointment or operating-room scheduling systems, patient billing, insurance processing, or related office functions that support patient access coordination.
Two years of related experience in a role providing broad knowledge of medical terminology, such as patient registration, patient billing, insurance processing, or appointment/operating-room scheduling; alternatively, three years of customer service concierge experience.
Proficiency with personal computers and general knowledge of PC-based systems and software.
Ability to meet physical requirements that include frequent standing, walking, and sitting for extended periods; lifting and carrying up to 25 pounds; manual dexterity to handle records and operate a PC; and normal or corrected vision.

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding.

Responsibilities

Validate and capture patient demographic data to maintain the accuracy of the system-wide master patient index.
Validate and accurately collect patient physician information.
Identify patients who need financial counseling to support appropriate payment for services.
Triage appointments based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions requested by patients, internal physicians, and referring physicians.
Schedule services within and between departments according to physician orders.
Schedule outpatient imaging for three Columbus locations.
Receive and process orders as indicated by providers, scheduling according to protocol.
Ensure accuracy of data, including appropriate CPT coding and case information such as side and equipment.
Liaise with the admitting office regarding hospital reservations, update admission information, and cancel reservations.
Act as a resource to department personnel, including surgeons, medical secretaries, nurses, and residents, regarding daily activity.
Communicate with patients and their families, providing detailed instructions, directions, and information about available resources.
Follow standard precautions and use personal protective equipment as required.