Coordinator Surgery Special Unit

Cleveland Clinic

2d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus, where research and surgery are advanced, technology is leading-edge, patient care is world class, and caregivers are family. The Coordinator Surgery/Special Unit supports the department by coordinating outpatient appointments and testing procedures for new and established patients, as well as inpatient needs when required. This collaborative role manages scheduling for procedures, admissions, and appointments and serves as a key point of contact for patients, providers, and caregivers. The coordinator helps create seamless patient experiences and keep operations running efficiently. Attention to detail, organizational skills, and a commitment to patient-centered care help ensure patients receive timely, compassionate, and coordinated care throughout their treatment journey. The position is based at Cleveland Clinic Main Campus in Cleveland, in the Spine-Neurological Institute. The schedule is 8:00 a.m.–5:00 p.m., Monday through Friday, with no weekend or holiday requirements. The role requires frequent standing, walking, and sitting for extended periods; lifting and carrying up to 25 pounds; manual dexterity to handle records and operate a PC; and normal or corrected vision. Standard precautions and personal protective equipment are used as required.

Requirements

High school diploma or GED.
Two years of related experience in an area providing broad knowledge of medical terminology, including patient registration, patient billing, insurance processing, or appointment/scheduling; OR three years of customer service concierge experience.
Working knowledge of computerized appointment or scheduling systems, patient billing, insurance processing, or other related office functions used to coordinate patient access.
Knowledge of Microsoft Word and Excel applications.
Proficiency using a personal computer and general knowledge of PC-based systems and software.
Ability to meet the physical requirements, including frequent standing, walking, and sitting for extended periods; lifting and carrying up to 25 pounds; manual dexterity; and normal or corrected vision.

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding.

Responsibilities

Ensure accuracy of the system-wide master patient index by validating and capturing patient demographic data.
Validate and accurately collect patient physician information.
Identify patients who need financial counseling to ensure appropriate payment of services.
Triage appointments based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians, and referring physicians.
Schedule services within and between departments as requested by physician orders.
Receive and process orders as indicated by providers and schedule according to protocol.
Ensure accuracy of data, including appropriate CPT coding and case information such as side and equipment.
Liaise with the admitting office regarding hospital reservations, update admission information, and cancel reservations.
Serve as a resource to department personnel, including surgeons, medical secretaries, nurses, and residents, regarding daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and information about available resources.