Coordinator Surgery Special Unit

Cleveland Clinic•Cleveland, OH

2d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus, where research and surgery are advanced, technology is leading-edge, patient care is world class, and caregivers are family. The Coordinator Surgery/Special Unit supports the department by coordinating outpatient appointments and testing procedures for new and established patients, as well as inpatient needs when required. This collaborative role manages scheduling of procedures, admissions, and appointments while serving as a key point of contact for patients, providers, and caregivers. The coordinator helps deliver seamless, patient-centered care by keeping operations running efficiently. The role requires attention to detail, organizational skills, and a commitment to timely, compassionate, and coordinated care throughout each patient’s treatment journey. The posting identifies a day shift and a schedule of 6:30 a.m.–3:00 p.m., while the role description states 8:00 a.m.–5:00 p.m., Monday through Friday. There are no weekend or holiday requirements.

Requirements

High school diploma or GED.
Two years of related experience in an area providing broad knowledge of medical terminology, including patient registration, patient billing, insurance processing, or appointment scheduling; alternatively, three years of customer service concierge experience.
Working knowledge of computerized appointment or scheduling systems, patient billing, insurance processing, or other related office functions used to coordinate patient access.
Knowledge of Microsoft Word and Excel.
Proficiency using a personal computer and general knowledge of PC-based systems and software.

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding.

Responsibilities

Ensure the accuracy of the system-wide master patient index by validating and capturing patient demographic data.
Validate and accurately collect patient physician information.
Identify patients who need financial counseling to ensure appropriate payment for services.
Triage appointments based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians, and referring physicians.
Schedule services within and across departments as requested by physician orders.
Receive and process orders as indicated by providers and schedule according to protocol.
Ensure the accuracy of data, including appropriate CPT coding and case information such as side and equipment.
Liaise with the admitting office regarding hospital reservations, update admission information, and cancel reservations.
Serve as a resource to department personnel, including surgeons, medical secretaries, nurses, and residents, regarding daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and information about available resources.