Surgery/Special Unit Coordinator

Cleveland Clinic•Grosse Pointe, MI

1d•Hybrid

About The Position

The Surgery/Special Unit Coordinator at Cleveland Clinic South Pointe Hospital is responsible for coordinating scheduled and unscheduled procedures, admissions, and appointments. The role supports the organization of the unit so caregivers can focus on patient care. Applicants must reside in or near Cleveland, Ohio. The position is scheduled from 8:30 a.m. to 5:00 p.m., with no weekends or holidays. After six months, there may be an opportunity to work from home up to two days per week.

Requirements

High school diploma or GED.
Two years of related experience in an area providing broad knowledge of medical terminology, including patient registration, patient billing, insurance processing, or appointment/scheduling; alternatively, three years of customer service concierge experience.
Working knowledge of computerized appointment or scheduling systems, patient billing, insurance processing, or other related office functions used to coordinate patient access.
Knowledge of Microsoft Word and Excel.
Proficiency using a personal computer and general knowledge of PC-based systems and software.

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding.

Responsibilities

Ensure the accuracy of the system-wide master patient index by validating and capturing patient demographic data.
Validate patient physician information and ensure it is collected accurately.
Identify patients who need financial counseling to ensure appropriate payment of services.
Triage appointments based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions requested by patients, internal physicians, and referring physicians.
Schedule procedures and appointments within and across departments as requested by physician orders.
Receive and process orders as indicated by providers and schedule according to protocol.
Ensure the accuracy of data, including CPT coding and case information such as side and equipment.
Liaise with the admitting office regarding hospital reservations, update admission information, and cancel reservations.
Act as a resource to department personnel, including surgeons, medical secretaries, nurses, and residents, regarding daily activity.
Communicate with patients and families to provide detailed instructions, directions, and information about available resources.