Patient Surgery Scheduling Coordinator- Orthopaedic Surgery- Days

VCU Health • Richmond, VA

3d • $18 - $26

About The Position

The Patient Surgery Scheduling Coordinator coordinates and schedules surgeries and follow-up appointments for multiple physicians across VCUHS ACC, Main OR, Stony Point, and Southside Regional. The position is responsible for obtaining preauthorization or precertification for surgeries assigned to the coordinator’s physicians at all patient locations.

The coordinator responds to inquiries from patients, insurance carriers, and primary care providers by telephone and written correspondence, providing quality customer service. The role works with department billing staff to investigate denials and, with provider assistance, resubmits appeals as needed. The coordinator maintains each physician’s master schedule by scheduling surgery cases and managing departmental block time, using judgment and critical thinking to minimize disruption and optimize block-time use.

Requirements

• At least two years of experience in a medical office or acute care setting, including use of medical terminology, customer service, and appointment scheduling.
• At least three years of experience with third-party medical insurance, HMOs, and managed care.
• High school diploma or equivalent.

Nice To Haves

• Four years of previous experience in surgery scheduling.
• Previous experience with CPT and ICD-9 coding for medical claims processing.
• Work experience using GE/IDX and Cerner.
• Associate degree in Business Management or a closely related field from an accredited program.

Responsibilities

• Coordinate and schedule surgery and follow-up appointments for multiple physicians across multiple locations.
• Obtain preauthorization or precertification for surgeries assigned to the coordinator’s physicians at all patient locations.
• Respond to patient, insurance carrier, and primary care provider inquiries by telephone and written correspondence using quality customer service.
• Work with department billing staff to investigate denials and, with provider assistance, resubmit appeals as necessary.
• Maintain master schedules for each physician by scheduling surgery cases and managing departmental block time.
• Use judgment and critical thinking to minimize disruption and optimize block-time use.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED