Patient Surgery Scheduling Coordinator- Orthopaedic Surgery- Days

VCU Health • Richmond, VA

1d

About The Position

The Patient Surgery Scheduling Coordinator coordinates and schedules surgeries and follow-up appointments for multiple physicians across VCUHS ACC, Main OR, Stony Point, and Southside Regional. The position is responsible for preauthorization and precertification of surgeries for assigned physicians at all patient locations. The coordinator responds to inquiries from patients, insurance carriers, and primary care providers by telephone or written correspondence, providing quality customer service.

The coordinator works with department billing staff to investigate denials and, with provider assistance, resubmits appeals as necessary. The role maintains each physician’s master schedule by scheduling surgery cases and managing departmental block time, using judgment and critical-thinking skills to minimize disruption and optimize block-time use.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a medical office or acute care setting, including use of medical terminology, customer service, and appointment scheduling.
• At least three years of experience with third-party medical insurance, HMO, and managed care.

Nice To Haves

• Four years of previous experience in surgery scheduling.
• Previous experience with CPT and ICD-9 coding for medical claims processing.
• Work experience using GE/IDX and Cerner.
• Associate degree in Business Management or a closely related field from an accredited program.

Responsibilities

• Coordinate and schedule surgeries and follow-up appointments for multiple physicians across multiple sites.
• Obtain preauthorization and precertification for surgeries for assigned physicians at all patient locations.
• Respond to inquiries from patients, insurance carriers, and primary care providers by phone and written correspondence.
• Work with department billing staff to investigate denials and resubmit appeals with provider assistance.
• Maintain physician master schedules by scheduling surgery cases and managing departmental block time.
• Use judgment and critical-thinking skills to minimize disruption and optimize use of block time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED