Patient Scheduling Coordinator
About The Position
The Patient Scheduling Coordinator works in a dental practice and supports patient scheduling and front-office operations. The role greets patients, answers incoming calls, triages emergencies, schedules appointments for new and existing patients, sends appointment reminders, requests patient records, and follows up with patients. The position requires keeping pace with the flow of doctors and patients in a fast-paced dental practice while maintaining a professional reception area and protecting patient privacy. This is a full-time, day-shift position at Capitol Hill Dentistry & Braces in Oklahoma City, Oklahoma. The role reports to the Area Director of Operations / Operations Manager and has no direct reports.
Requirements
- High school degree or equivalent required.
- Exceptional written and verbal communication skills required.
Responsibilities
- Schedule and confirm appointments.
- Welcome patients and update their information in the dental software.
- Register new patients according to established office protocols.
- Verify insurance and accurately build patient insurance plans in the dental software.
- Assist patients with completing all necessary forms and documentation.
- Answer and manage incoming calls, including triaging emergencies.
- Respond to and comply with requests for information.
- Prepare documentation for upcoming appointments.
- Check daily appointment schedules and fill gaps to ensure positive production.
- Monitor and reply to emails and voicemails.
- Send appointment reminders, request patient records, and follow up with patients.
- Maintain a professional reception area.
- Safeguard patient privacy and confidentiality.
- Maintain OSHA and HIPAA compliance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
