Patient Scheduling Coordinator Cardiology

Advocate Health and Hospitals Corporation • Wake Forest, NC

1d

About The Position

The Patient Scheduling Coordinator supports scheduling and patient-flow operations for the Cardiology department. The role uses computer programs and established guidelines to schedule, update, and cancel appointments; answer calls and manage messages; maintain accurate registration, billing, statistical, and authorization information; and coordinate patient-care documentation. The coordinator works with colleagues across a regionalized pod and communicates with patients, medical staff, referring clinics, and outside agencies to support accurate, timely care coordination.

This position also contributes to customer-service improvements by identifying problems and possible solutions, anticipating workflow needs, and helping complete departmental assignments. The work is performed in a medical office environment. The role is full time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED equivalent.
• Two years of office or clerical work experience in a direct customer-service role.
• Experience working in a high-volume, fast-paced environment, answering phones, and using electronic messaging.
• Experience acting as a mentor to other employees.
• Satisfactory score on a departmental data-entry test.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks simultaneously.
• Ability to resolve consumer problems under stressful conditions.
• Ability to remain positive in demanding situations.
• Ability to develop and maintain professional, service-oriented relationships with patients, physicians, coworkers, and supervisors.

Nice To Haves

• Medical terminology.
• Bilingual in Spanish.

Responsibilities

• Use computer programs and established guidelines to schedule, update, and cancel appointments.
• Provide backup call answering and messaging support to departments within the regionalized pod.
• Follow departmental policies and procedures to ensure registration data is complete and accurate.
• Ensure accurate billing and statistical information and maintain accurate authorization records.
• Coordinate with coworkers to complete departmental work assignments.
• Work toward meeting or exceeding targets for abandoned call rates.
• Screen calls promptly, deliver clear and concise messages to the appropriate party, document patient scheduling information, and communicate effectively with ambulatory clinical departments.
• Assist with completing forms according to established guidelines, maintain knowledge of insurance documentation and authorization requirements, and obtain referring clinic documentation.
• Request and coordinate delivery of referring physician records.
• Assist with developing and implementing customer-service improvements; recognize problems and determine possible solutions.
• Serve as a courteous and cooperative liaison among patients, medical staff, and outside agencies.
• Anticipate workflow and prepare accordingly.
• Perform other position-related duties as assigned.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health-care and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with possible premium pay and incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED