Patient Scheduling Coordinator Cardiology

Advocate Health • Winston-Salem, NC

2d • $22 - $33

About The Position

The Patient Scheduling Coordinator supports the Cardiology department by scheduling, updating, and canceling appointments; answering calls and messages; maintaining accurate registration, billing, authorization, and scheduling information; and coordinating patient care documentation and information flow. The role serves as a liaison among patients, medical staff, and outside agencies, supports other departments within a regionalized pod, and contributes to customer-service improvements. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week, in a medical office environment.

Requirements

• High school diploma or GED equivalent.
• Two years of office or clerical work experience in a direct customer-service role.
• Experience working in a high-volume, fast-paced environment, answering phones, and using electronic messaging.
• Experience acting as a mentor to other employees.
• Satisfactory score on a departmental data-entry test.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks simultaneously.
• Ability to resolve consumer problems under stressful conditions.
• Ability to remain positive in demanding situations.
• Ability to develop and maintain professional, service-oriented relationships with patients, physicians, coworkers, and supervisors.

Nice To Haves

• Medical terminology.
• Bilingual in Spanish.

Responsibilities

• Use computer programs and established guidelines to schedule, update, and cancel appointments.
• Provide call-answering and messaging backup to all departments within the regionalized pod.
• Follow departmental policies and procedures to ensure registration data is complete and accurate; maintain accurate billing, statistical, and authorization records.
• Coordinate with coworkers to complete departmental assignments and strive to meet or exceed abandoned-call-rate targets.
• Screen calls promptly, deliver clear and concise messages to the appropriate party, document patient scheduling information, and communicate effectively with ambulatory clinical departments.
• Assist with forms and documentation according to established guidelines; maintain current knowledge of insurance documentation and authorization requirements; obtain referring-clinic documentation; and coordinate delivery of referring-physician records.
• Assist in developing and implementing customer-service improvements, identify problems, and determine possible solutions.
• Serve as a courteous and cooperative liaison among patients, medical staff, and outside agencies; anticipate workflow and prepare accordingly.
• Perform other position-related duties as assigned.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and the opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED