Patient Services Coordinator - Dr. Starr

Hospital for Special Surgery•New York, NY

14d•$38 - $42

About The Position

The Patient Services Coordinator supports physician managed care operations by assisting with contracts, coordinating physician enrollment in managed care plans, ensuring managed care companies comply with negotiated contracts, and following up on payment issues with insurance payors. The role serves as a liaison between physician offices and insurance payors, schedules and documents PHO-related meetings, maintains tracking logs for payor issues and their resolution, and oversees the PHO phone line, responding to inquiries and urgent physician office issues. The position also requires punctuality, satisfactory attendance, and adaptability to changing situations and assignments.

Requirements

Associate degree required.
Word processing skills.
Strong customer service experience.

Nice To Haves

Bachelor’s degree preferred.
Experience in a healthcare setting.
Proficiency with automated office productivity tools, such as word processing software.
Proficiency with the Epic electronic medical record system is highly desirable.

Responsibilities

Assist with physician managed care contract negotiations, analytics, and financial modeling.
Coordinate physician enrollment in managed care plans.
Ensure managed care companies comply with negotiated contracts.
Follow up on and resolve payment issues with insurance payors.
Act as a liaison between physician offices and insurance payors.
Schedule, coordinate, and document PHO-related meetings.
Create and maintain tracking logs for insurance payor issues and accountability for closing out items.
Oversee the PHO phone line, respond to inquiries, and assist with urgent physician office issues.
Maintain satisfactory attendance and report for duty punctually.
Adjust to changing situations and work assignments.