Support Engineer Jobs

About The Position

Requirements

• Be pursuing a bachelor's or master's degree at an accredited college or university in a discipline related to the work described.
• Have excellent communication skills and the ability to convey messages clearly in language others can understand.
• Be able to adapt communication style, formal or informal, to the audience.
• Have functional computer knowledge, including use of Microsoft Windows, Mac, or other technical tools.
• Possess a good working knowledge of Microsoft Windows, preferably Windows 10 and 11, and Microsoft Office applications.
• Have strong analytical and organizational skills, attention to accuracy and detail, and the ability to multitask across projects.
• Be able to work positively in a geographically dispersed team environment and demonstrate strong customer service skills.
• Have basic knowledge of network infrastructure, including switches, hubs, and patch cabling.

Nice To Haves

• Previous experience troubleshooting software installations.
• Familiarity with Google tools, including Gmail, Docs, Sites, and Groups.

Responsibilities

• Install and configure endpoints according to documented processes for existing refresh initiatives.
• Participate in the migration of the existing endpoint fleet from Windows 10 to Windows 11 as directed.
• Provide end-user support within areas of responsibility, following documented processes, procedures, and corporate policies.
• Maintain accurate asset records, including additions, changes, and deletions, in accordance with asset management protocols using the corporate ITSM toolset, ServiceNow.
• Distribute software and application installations in accordance with software installation policies and licensing requirements.
• Troubleshoot hardware, software, internet, network, application, configuration, and peripheral equipment issues assigned through the corporate ITSM toolset; update and close tickets promptly.
• Perform other related duties and participate in special projects as assigned.