IS Services & Support Engineer (Louisiana)

Turner Construction Company•Monroe, LA

About The Position

Turner Construction is hiring an IS Services & Support Engineer to provide support for information systems technologies and end-user issues at local, regional, and/or enterprise levels. The role liaises with the Information Services team at local offices and project sites to help plan, coordinate, and deploy technology implementations. This opportunity supports an advanced technology project in Northern Louisiana; travel or relocation for the duration of the project is required.

Requirements

At least 3 years of related experience.
Pursuing or holding a bachelor's degree from an accredited program in Information Services, Computer Science, Operations, Management, or a related field; current IT certifications such as A+, Network+, or MCP; or an equivalent combination of education, experience, and training.
Experience with a ticket management system.
Basic desktop and systems support and troubleshooting knowledge.
Basic knowledge of Windows Server Administration and Active Directory.
Familiarity with installing and deploying Windows 10 and 11 operating systems.
Proficient computer skills and familiarity with Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications.
Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems.
Familiarity with supporting multifunction printers and scanners.
Basic knowledge of malware, spyware, and antivirus software.
Basic experience using continuous-improvement principles and concepts.
Professional, clear verbal and written communication skills.
Ability to work independently with direction and supervision, and in a team environment.
Ability to travel or relocate for the duration of the project.

Responsibilities

Troubleshoot, support, and resolve end-user issues related to IS voice, data, applications, hardware, software, workstation configuration, networks, and technology systems.
Document issues in the ticketing system and provide timely status updates and resolutions to end users.
Follow IS policies, procedures, security requirements, and standards for infrastructure systems, components, applications, and services.
Escalate IS security compliance and standards matters to a supervisor and educate end users on policies, procedures, tools, and best practices.
Use IS lean tools to plan, schedule, and perform work and communicate status with the supervisor and team.
Maintain request documentation in the ticket management system and support the development of knowledge-base articles based on ticket resolutions.
When authorized, procure hardware, software, and cellular services; provision and configure equipment as assigned; and track equipment allocation.
Help end users with technology requests and identify suitable options based on functional specifications and IS standards and operational tools.
Support the development, tracking, and maintenance of documentation about local technology infrastructure, including desktop hardware and application inventories.
Support recovery from equipment disasters or failures identified during daily backups of local servers and other mission-critical infrastructure.
Assist with data migrations, data archiving, and management of user permissions as directed.
Assist with project implementation under Turner IS change-management methodology, including scope, schedule, and budget, as directed.
Apply continuous-improvement concepts and practices to work efficiently, enhance programs, coordinate activities, and reduce waste.
Provide information for IS management meeting briefings when requested.
Perform other assigned activities, duties, and responsibilities.