IS Services & Support Engineer

Turner Construction Company•Augusta, GA

About The Position

The IS Services & Support Engineer assists with information systems technologies and end-user issues at local, regional, and/or enterprise levels. The role works with local IS teams, offices, and project sites to plan, coordinate, and deploy technology implementations. The position supports end users, maintains technology and ticketing documentation, and helps ensure systems and services follow Turner’s policies, security requirements, and standards. The role is based in the Augusta Project division in Augusta, Georgia. It is classified as experienced, regular, and salaried exempt. Work is regularly performed in an office or remote setting, with occasional work at construction sites, offices, or off-site venues. The position may involve travel and physical activity, including navigating construction areas and lifting equipment.

Requirements

At least 3 years of related experience.
Pursuing or holding a bachelor’s degree from an accredited program in Information Services, Computer Science, Operations, Management, or a related field; alternatively, current IT certifications such as A+, Network+, or MCP; or an equivalent combination of education, experience, and training.
Experience with a ticket management system.
Basic desktop and systems support and troubleshooting knowledge.
Basic knowledge of Windows Server Administration and Active Directory.
Familiarity with installing and deploying Windows 10 and Windows 11.
Proficient computer skills and familiarity with Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications.
Basic knowledge of telephone equipment, VoIP, LAN/WAN, peripheral network devices, and cellular phone operating systems.
Familiarity with supporting multifunction printers and scanners.
Basic knowledge of malware, spyware, and antivirus software.
Basic experience using continuous-improvement principles and concepts.
Professional and clear verbal and written communication skills.
Ability to work independently with direction and supervision and in a team environment.
Ability to meet the described physical demands, including regularly lifting or moving up to 15 pounds and occasionally up to 50 pounds, and navigating construction work areas when required.

Responsibilities

Troubleshoot, support, and resolve end-user issues involving IS voice, data, applications, hardware, software, workstation configurations, networks, and technology systems.
Document issues, status updates, and resolutions in the ticket management system and maintain current records of assigned requests.
Follow IS policies, procedures, security requirements, and standards; escalate security compliance matters and educate end users on policies, tools, and best practices.
Use IS lean tools to plan, schedule, perform, and communicate work activities.
Contribute knowledge-based articles based on ticket resolutions when applicable.
With authorization, procure hardware, software, and cellular services; provision and configure equipment as assigned and track equipment allocation.
Advise end users on technology requests and identify appropriate options consistent with IS standards and operational tools.
Help develop, track, and maintain documentation of local technology infrastructure, including desktop hardware and application inventories.
Support recovery from disaster or equipment failure affecting local servers and other mission-critical business-unit infrastructure.
Assist with data migrations, archiving, and management of user permissions as directed.
Assist with implementing projects under Turner IS change-management methodology, including scope, schedule, and budget, as directed.
Apply continuous-improvement concepts to work efficiently, enhance programs, coordinate activities, and reduce waste.
Provide information for IS management meeting briefings when requested.
Perform other activities, duties, and responsibilities as assigned.