IS Support Technician

LSMA Management Inc • San Bernardino, CA

6h • $29 - $34

About The Position

The IS Support Technician provides frontline technical support to clinical, administrative, and operational staff in a healthcare environment. The role troubleshoots hardware, software, network, and application issues to help ensure uninterrupted access to clinical systems, electronic health records (EHR), and business applications. The position supports patient care, regulatory compliance, data security, and operational efficiency.

Requirements

• High school diploma or equivalent; equivalent combinations of education and work experience may qualify.
• At least one year of experience in IT support, help desk, or a technical support role; equivalent combinations of education and work experience may qualify.
• Certification such as CompTIA A+, Network+, Microsoft, or similar.
• Knowledge of IT support principles, troubleshooting methodologies, and customer service best practices.
• Ability to prioritize and respond effectively in fast-paced, time-sensitive environments.
• Strong interpersonal and communication skills, including the ability to explain technical concepts to non-technical users.
• Understanding of HIPAA, data privacy, and information security standards.
• Ability to document issues, solutions, and procedures clearly and accurately.
• Strong problem-solving, organizational, and time-management skills.
• Ability to work independently and collaboratively as part of an IS team.

Nice To Haves

• Associate’s or Bachelor’s degree in information technology, computer science, or a related field.
• Prior experience supporting healthcare environments, medical offices, or clinic systems.
• Experience with EHR systems, healthcare applications, or medical devices.
• Familiarity with healthcare technology workflows and sensitivity to clinical operations.

Responsibilities

• Provide frontline technical support to clinical, administrative, and operational staff.
• Troubleshoot hardware, software, network, and application issues.
• Help ensure uninterrupted access to clinical systems, EHR, and business applications.
• Document issues, solutions, and procedures clearly and accurately.
• Install or troubleshoot equipment as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED