IS Network Support
About The Position
This position supports the bank’s day-to-day technology operations by administering endpoint devices, software updates, security patches, hosted VoIP services, peripherals, and BankWeb content. The role coordinates technology deployments and replacements, provides backup IT and network-connectivity support, documents configurations and issue resolutions, communicates system status and technical concerns, and escalates significant security or operational issues to IT leadership. The position is essential to the overall success of the organization and requires a high level of accountability. The position is in the Information Technology department and reports to the Senior Vice President - IT. It is full-time, non-exempt, and allows work from home one day per week after a 90-day training period.
Requirements
- AAS in Computer Support Specialization / Tech Support.
- 1–3 years of experience providing IT helpdesk support in a business environment, ideally within financial services or another highly regulated environment, including multi-site infrastructure support.
- Experience supporting Microsoft 365, Windows workstations, Active Directory or Microsoft Entra ID, printers, mobile devices, and multifactor authentication.
- Knowledge of user provisioning, access management, endpoint troubleshooting, ticket documentation, and escalation procedures.
- Professional and effective verbal communication skills.
- Ability to deliver above-average customer service.
- Ability to multitask and organize priorities.
- Strong problem-solving skills and critical thinking.
- Self-directed and proactive.
- Ability to sit for prolonged periods in front of a computer.
- Ability to lift heavy equipment up to 50 lbs. unassisted.
Nice To Haves
- CompTIA A+ or CompTIA Security+ certification.
- Experience with endpoint deployment and maintenance, including Windows operating-system imaging, configuration, Microsoft updates, and third-party software patching.
- Experience supporting business telephone or VoIP systems, including user provisioning, device configuration, voicemail administration, call routing, and issue resolution.
Responsibilities
- Provide technical endpoint support for computers, tablets, mobile devices, printers, and related peripherals.
- Coordinate with the Network Administrator to deploy, configure, maintain, and replace hardware and software.
- Manage deployment of Microsoft and third-party software updates and security patches.
- Administer and support the hosted VoIP telephone system.
- Maintain and update the bank’s intranet, BankWeb, ensuring information remains current.
- Serve as backup support for IT staff and assist with troubleshooting and resolving LAN, WAN, and general network-connectivity issues.
- Deliver professional, courteous, and responsive service to employees in person, by telephone, or through other communication channels.
- Protect the confidentiality and security of bank customers, employees, and organizational information.
- Communicate technical issues, status updates, resolutions, and potential concerns effectively and promptly to supervisors, managers, employees, and other stakeholders.
- Document support activities, system changes, configurations, and issue resolutions in accordance with established IT procedures.
- Escalate significant technical, security, or operational issues to appropriate IT leadership when necessary.
- Maintain and improve technical knowledge through training, documentation, and hands-on learning.
Benefits
- Comprehensive health insurance.
- Dental coverage.
- 401(k) with company matching.
- Quarterly and annual incentive opportunities.
- ESOP Plan.
- Paid time off (PTO).
- Paid holidays.
- Flexible work arrangements.
- Professional development opportunities.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
