Provider Support Analyst, IS

Heywood Hospital•Gardner, MA

9d•$55,450 - $93,000

About The Position

The Provider Support Analyst supports clinical information systems used by providers and end users. Applying knowledge of clinical practice, the analyst consults on the design, development, and enhancement of clinical systems; provides daily support and education; and participates in training, configuration, maintenance, upgrades, and implementations. The role includes building and maintaining dictionaries in Meditech Expanse and related applications, managing tickets and tasks, supporting provider applications, and helping users adapt to workflow and technology changes. The analyst also contributes to process improvement and provides quality customer service in keeping with the organization’s mission, vision, and values. This is a 40-hour day position, with potential off-hours project or task coverage and participation in an on-call rotation. The listed salary range is $55,450–$93,000.

Requirements

High school diploma required.
Three years of experience in a clinical setting with increased responsibilities in a hospital information system (HIS).
Exemplary analytical and problem-solving skills.
Excellent verbal and written communication skills.
Required behavioral attributes include achievement motivation, flexibility, concern for order, initiative, self-confidence, self-control, customer service orientation, interpersonal effectiveness, teamwork, and information seeking.

Nice To Haves

Associate degree in a clinical field preferred.
Previous experience with Meditech or Expanse preferred.

Responsibilities

Consult with providers and end users on the design, development, and enhancement of clinical systems, using knowledge of clinical practice.
Provide daily support and education for clinical information systems, including after-hours support as needed.
Participate in developing training programs to improve providers’ proficiency with clinical information systems.
Participate in configuring and maintaining clinical information systems used by providers in patient care.
Support clinical information system upgrades and implementations, including creating test plans and coordinating testing for clinical areas.
Provide quality customer service and represent the organization’s mission, vision, and values.
Build and maintain dictionaries in Meditech Expanse and related applications as assigned by the Applications Director.
Submit and monitor open Meditech Expanse tickets and tasks, and communicate with end users and providers as appropriate.
Support provider areas and applications, including order sets, dictation systems, provider documentation, and e-prescribing.
Collaborate with providers and end users to resolve issues.
Participate in post-implementation change evaluation and support users in maintaining changed workflows and technology processes.
Identify and participate in process improvement opportunities across the organization.