Provider Support Analyst, IS

Heywood Hospital•Gardner, MA

About The Position

The Provider Support Analyst, IS, serves as a consultant to providers and end users, using clinical practice knowledge to help design, develop, enhance, configure, and maintain clinical information systems. The role provides daily support and education for clinical systems, including after-hours support as needed, and helps providers and end users resolve system issues and maintain updated workflows and technological processes. The analyst supports provider-facing applications, including order sets, dictation systems, provider documentation, and e-prescribing. Responsibilities also include building and maintaining dictionaries in Meditech Expanse and related applications as assigned by the Applications Director, monitoring Expanse tickets and tasks, and supporting system upgrades and implementations. The position participates in training development, testing coordination, post-implementation evaluation, and organization-wide process improvement. This is a 40-hour-per-week, day-shift position, with potential off-hours project or task coverage and participation in an on-call rotation. The posted salary range is $55,450–$93,000; final compensation depends on relevant experience, skills, qualifications, and internal equity.

Requirements

High school diploma required.
Three years of experience in a clinical setting with increased responsibilities in an HIS system.
Exemplary analytical and problem-solving skills.
Excellent verbal and written communication skills.
Required behavioral attributes include achievement motivation, flexibility, concern for order, initiative, self-confidence, self-control, customer service orientation, interpersonal effectiveness, teamwork, and information seeking.

Nice To Haves

Associate degree in a clinical field preferred.
Previous experience with Meditech or Expanse preferred.

Responsibilities

Consult with providers and end users on the design, development, and enhancement of clinical systems, applying knowledge of clinical practice.
Provide daily support and education for clinical information systems, including after-hours support as needed.
Participate in developing training programs to improve providers’ proficiency with clinical information systems.
Participate in configuring and maintaining clinical information systems used in patient care.
Support clinical information system upgrades and implementations, including creating test plans and coordinating testing for clinical areas.
Provide quality customer service and represent the organization’s mission, vision, and values.
Build and maintain dictionaries in Meditech Expanse and related applications as assigned by the Applications Director.
Submit and monitor open Meditech Expanse tickets and tasks, and communicate with end users and providers as appropriate.
Support provider areas and applications, including order sets, dictation systems, provider documentation, and e-prescribing.
Collaborate with providers and end users to resolve issues.
Participate in post-implementation change evaluation and support users in maintaining changed workflows and technological processes.
Identify and participate in process improvement opportunities across the organization.
Perform other job-related duties as requested.