IS Services & Support Engineer (Louisiana)

Turner Construction•Monroe, TX

20h

About The Position

The IS Services & Support Engineer assists with and provides support for Information Services (IS) technologies and end-user issues at local, regional, and/or enterprise levels. The role works with IS teams at local offices and project sites to plan, coordinate, and deploy technology implementations. This opportunity supports an advanced technology project in Northern Louisiana and requires travel or relocation for the duration of the project. The position supports end users and local technology infrastructure, documents and resolves service requests, follows IS policies and security standards, and helps provision equipment and implement projects. The role also supports data migration, infrastructure documentation, equipment recovery, and continuous improvement activities. The employee regularly works in an office or remote setting and occasionally at construction sites, where conditions may include moving mechanical parts, heights, fumes or airborne particles, outdoor weather, and electrical-shock risks. The job involves regular mobility and lifting up to 15 pounds, and occasional lifting up to 50 pounds. Work must comply with company safety policies, procedures, and applicable laws.

Requirements

At least 3 years of related experience.
Pursuing or holding a bachelor's degree from an accredited program in Information Services, Computer Science, Operations, Management, or a related field; alternatively, current IT certifications such as A+, Network+, or MCP, or an equivalent combination of education, experience, and training.
Experience with a ticket management system.
Basic desktop and systems support and troubleshooting knowledge.
Basic knowledge of Windows Server Administration and Active Directory.
Familiarity with installing and deploying Windows 10 and Windows 11.
Proficient computer skills and familiarity with Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications.
Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems.
Familiarity with supporting multifunction printers and scanners.
Basic knowledge of malware, spyware, and antivirus software.
Basic experience using continuous improvement principles and concepts.
Professional, clear verbal and written communication skills.
Ability to work independently with direction and supervision and in a team environment.
Ability to meet the described physical demands, including climbing stairs and ladders and working in construction areas; regularly lift or move up to 15 pounds and occasionally up to 50 pounds.
Ability to work in compliance with company safety policies, procedures, and applicable laws.

Responsibilities

Troubleshoot, support, and resolve end-user issues involving IS voice, data, applications, hardware, software, workstation configuration, networks, and technology systems.
Document issues and requests in the ticket management system, provide timely status updates and resolutions, and maintain current request records.
Follow IS policies, procedures, security requirements, and standards for infrastructure, components, applications, and services.
Escalate IS security compliance and standards matters to a supervisor and educate end users on IS policies, procedures, tools, and best practices.
Use IS lean tools to plan, schedule, and perform work activities and communicate status with the supervisor and team.
Help develop knowledge-base articles based on ticket resolutions when applicable.
With authorization, procure and provision hardware, software, and cellular services; configure equipment as assigned and track equipment allocation.
Advise end users on technology requests and identify appropriate options based on functional specifications and IS standards and operational tools.
Support the development, tracking, and maintenance of documentation for local technology infrastructure, including desktop hardware and application inventories.
Support recovery from disaster or equipment failure identified during daily backups of local servers and other mission-critical business-unit infrastructure.
Assist with data migrations, data archiving, and management of user permissions as directed.
Assist with project implementation under Turner IS change-management methodology, including scope, schedule, and budget, as directed.
Apply continuous improvement concepts and practices to work efficiently, improve programs, coordinate activities, and reduce waste.
Provide information for IS management meeting briefings when requested.
Perform other assigned activities, duties, and responsibilities.