IS Support Services Specialist, Intermediate

Baptist Healthcare System • Elizabethtown, KY

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About The Position

Baptist Health is seeking an IS Support Services Specialist, Intermediate to provide highly responsive first- and second-tier IT support to end users across the hospital, physician practices, and related healthcare facilities in the Elizabethtown, Kentucky market. Support includes computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support.

The specialist analyzes user needs, documents solution requirements, and revises or develops processes and procedures as needed. The role coordinates with Baptist Health IT infrastructure and application teams to deploy and support healthcare applications, maintain system availability, and support patient care. Under general direction, the specialist may define project scope and objectives based on application specifications and user needs, and may assist with local and systemwide IT project initiatives affecting the hospital.

Support covers the main hospital campus; associated clinical and support facilities in the surrounding market, including diagnostic centers, surgery centers, and labs; Baptist Health Medical Group physician practices and remote clinic locations; and work-from-home Baptist employees within the market. The role may provide both remote and on-premises support across a large geographical area in the surrounding counties. Travel is required.

Requirements

• Bachelor's degree with two years of related experience, or one year of direct experience in lieu of a degree.
• Travel is required.

Responsibilities

• Provide first- and second-tier IT support to end users in the hospital, physician practices, and related healthcare facilities.
• Support computer hardware and related equipment, general software and application installation and support, and some clinical applications and hardware.
• Analyze user needs and document solution requirements.
• Revise or develop processes and procedures as needed.
• Coordinate with IT infrastructure and application teams to deploy and support healthcare applications and ensure system availability.
• Define project scope and objectives under general direction, based on application specifications and user needs.
• Assist with local and systemwide IT project initiatives that have hospital implications.
• Provide remote and on-premises support across the facilities and users in the surrounding market.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level