IS Support Specialist - DA

Gibson Dunn•Dallas, TX

1d•Onsite

About The Position

Gibson Dunn is hiring an IS Support Specialist based in Dallas to provide technical support to customers and operational and administrative support for IS functions in the assigned office(s). The specialist will help maintain and improve the timeliness and quality of IS support for all customer constituencies. This role reports to the Manager of User Experience. The position is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m., with flexibility to work overtime as needed to support business needs. It may also require technical support outside normal business hours. The annual compensation range is $80,000–$95,000. The salary offered within this range depends on qualifications and other operational considerations.

Requirements

Strong verbal, written, interpersonal, and teamwork skills.
Strong customer service skills.
Superior experience with computer hardware, printers, smartphones, and audio-visual communications equipment.
Strong problem-solving ability and ability to work well under pressure.
Proven experience resolving critical or major incidents, particularly those affecting partners, senior management, and C-level management.
Strong project planning, organizational, and execution skills.
Ability to build and maintain trusted relationships and collaborate effectively at all levels and across disciplines.
Ability to remain calm and reasoned under pressure.
Flexibility to meet varied and changing business requirements.
Physical ability to move equipment.
Ability to work overtime as necessary.
Experience providing IS support in a legal or professional services environment.
At least 5 years of relevant experience.
Experience supporting Windows 11, macOS, and iOS environments.
Experience supporting Microsoft Office products, Exchange, and SCCM.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Deliver IS services, including hardware and software, effectively and on time.
Interact effectively with all customer constituencies, in person when possible.
Deploy and maintain the operational availability of related equipment, including PCs, printers, laptops, smartphones, data communication equipment, and audio-visual systems; support servers and network infrastructure when directed by IS Operations.
Serve as a second-level technical resource to resolve customer issues.
Listen to customers’ reported problems or issues and log pertinent information in ServiceNow.
Contribute detailed solutions to the ServiceNow Knowledge Base.
Promote effective customer use of firm-provided software applications.
Keep equipment inventory current in the Asset Management System.
Provide technical support and assistance outside normal business hours as required.
Organize and prioritize work efficiently and multitask as needed.
Follow firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS.
Participate as an active team member on assigned IS projects.