IS Support Services Specialist, Intermediate

BHS • Elizabethtown, KY

3d

About The Position

Baptist Health is hiring an IS Support Services Specialist, Intermediate, based in Elizabethtown, Kentucky. The role provides highly responsive first- and second-tier IT support to end users at hospitals, physician practices, and related healthcare facilities across the market. Support includes computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support.

The specialist analyzes user needs, documents solution requirements, and revises or develops processes and procedures as needed. The role coordinates with Baptist Health IT infrastructure and application teams to deploy and support healthcare applications, maintain system availability, and support patient care. Under general direction, the specialist may define project scope and objectives based on application specifications and user needs, and may assist with local and systemwide IT initiatives that affect hospitals.

Support covers the main hospital campus; nearby clinical and support facilities such as diagnostic centers, surgery centers, and labs; Baptist Health Medical Group physician practices and remote clinics; and work-from-home Baptist employees in the market. The territory may span a large area across surrounding counties, and support may be remote or on premises. Travel is required.

Requirements

• Bachelor’s degree with two years of related experience, or one year of direct experience in lieu of a degree.
• Travel required.

Responsibilities

• Provide first- and second-tier IT support to end users at hospitals, physician practices, and related healthcare facilities.
• Support computer hardware and related equipment, general software and applications, and some clinical applications and hardware.
• Analyze user needs and document solution requirements.
• Revise or develop processes and procedures as necessary.
• Coordinate with IT infrastructure and application teams to deploy and support healthcare applications and ensure system availability.
• Under general direction, formulate or define project scope and objectives based on application specifications and user needs.
• Assist with local and systemwide IT project initiatives with hospital implications.
• Provide remote and on-premises support across the market, including travel to covered locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level