IS Support Assistant

Lexington Medical Center•West Columbia, SC

About The Position

The IS Support Assistant helps with special projects in the Information Services Department, which may include customer service, preparing new or updated work areas, and setting up new offices. The role diagnoses and repairs computers, wireless carts, printers, peripherals, operating systems, and software; installs and tests equipment; and supports network-related work in coordination with the Network Administrator group. It also evaluates workstations and printers for upgrades or replacement, supports point-of-sale devices, maintains equipment-part inventories, and coordinates with the IS Asset Coordinator to help ensure license compliance. The position requires participation in an after-hours on-call rotation, including availability to receive pager notifications and respond to support issues. The assistant documents support requests, communicates with users about appointments and ticket updates, attends continuing education as needed, and provides courteous, professional service to patients, visitors, physicians, and coworkers. Other duties may be assigned, including during emergencies.

Requirements

High school diploma or equivalent.
Good understanding of computers, printers, and applications.
Must participate in an after-hours on-call rotation and be available to receive pager notifications and respond to support issues.

Responsibilities

Assist with special projects in the Information Services Department, including customer service, preparing work areas, and setting up offices.
Diagnose and repair personal computers, wireless carts, printers, peripherals, operating systems, and software.
Set up, install, and test computers, wireless carts, time clocks, printers, modems, multifunction devices, and peripheral equipment.
Assist with Local Area Network and Wide Area Network support and work with the Network Administrator group on cabling and network outage repairs.
Evaluate workstations and printers for upgrade or replacement.
Set up, install, and maintain point-of-sale devices such as cash registers.
Maintain inventory of parts for PCs, printers, mobile computing carts, and related equipment.
Work with the IS Asset Coordinator on upgrades or software additions to help ensure license compliance.
Participate in an after-hours on-call rotation and respond to support issues received via pager.
Contact users to gather details, set expectations, schedule appointments, and provide updates on open tickets.
Document support requests in the IS call logging application in a timely and complete manner.
Periodically attend continuing education courses to stay informed about technology developments.
Maintain a positive and professional image and demonstrate excellent customer relations.
Show courtesy, compassion, and respect, and follow the Service Excellence policy and IS working agreements.
Assist with assignments as needed and perform other duties assigned by authorized personnel or required in an emergency.

Benefits

Medical insurance beginning on day one
Dental insurance beginning on day one
Life insurance beginning on day one
Health care and dependent care flexible spending accounts
403(b) match plan beginning on day one, with dollar-for-dollar matching up to 6%
Employer-paid life insurance equal to one times salary
Option to elect supplemental life insurance
Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment
Adoption assistance
Tuition reimbursement
Student loan forgiveness