Support Engineer Jobs

About The Position

Requirements

• At least 3 years of experience in technical support, integrations support, or API troubleshooting, with a strong record of directly supporting customers; alternatively, at least 2 years of experience with proven autonomy.
• Ability to make and read REST API calls in curl or Postman and interpret HTTP status codes and JSON errors.
• Skill in troubleshooting authorization flows, including client credentials and refresh tokens.
• Clear communication skills, including explaining technical answers plainly and remaining calm with frustrated customers.
• Ability to learn quickly and explain how a new product’s records relate.

Nice To Haves

• Experience with Python or JavaScript.
• Experience with MCP and agentic AI tooling.
• Construction knowledge.
• Experience with log tools such as Datadog or Sentry.

Responsibilities

• Own the API support queue and troubleshoot sign-in, token, and permission issues.
• Reproduce issues, write clear bug reports, and follow them through engineering.
• Keep customers informed during outages and critical events.
• Serve as the main technical contact for API customers and monitor usage to identify risks early.
• Show builders what they can build with the platform and share their requests with Product.
• Coach frontline support and keep API guides, FAQs, and runbooks accurate.
• Use AI as a tool to enhance work while applying critical thinking and taking ownership of the quality of final work.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and short- and long-term disability benefits.
• 401(k) plan with Buildertrend matching contributions.
• Generous paid time off, 11 paid holidays, and personal days.
• Parental leave and paid sabbaticals.
• Volunteer time off.
• Wellness program and onsite fitness center.
• Hybrid or remote work opportunities.
• Technology reimbursement for work-from-home technology costs.
• Free daily lunches at the headquarters office and monthly team events.