Technical Support Engineer

Endex•Los Angeles, CA

1d•Onsite

About The Position

Endex is seeking a Technical Support Engineer to own technical investigations across support requests. The role focuses on reproducing difficult product issues, investigating production software problems methodically, and working with engineering to resolve bugs and operational issues. The engineer also provides customer-facing teams with accurate technical context and updates. The position is based primarily in New York City, with other listed locations in Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles. It requires five days in person.

Requirements

Experience investigating production software issues or equivalent engineering problems.
Ability to reason through logs, API behavior, and system dependencies.
Ability to read code and build small tools or reproductions.
Ability to write clear investigation notes that another engineer can act on.
Ability to investigate authentication, permissions, networking, and data-flow problems, and communicate findings to users and engineers.

Nice To Haves

Cloud application support experience.
Python or JavaScript experience.
Experience with SQL, HTTP APIs, and Python or JavaScript for support investigation.

Responsibilities

Diagnose production issues using logs, request traces, API responses, and reproducible examples to isolate failures across the product and integrations.
Drive technical resolution by validating workarounds, coordinating engineering fixes, and confirming the customer's workflow works again.
Apply supported fixes and validate the result with the customer team.
Support incident response by providing technical context and timely investigation updates.
Prevent repeated incidents by writing runbooks and root-cause summaries, improving diagnostic tooling, and bringing recurring defects to product engineering.