Technical Support Engineer

Booz Allen Hamilton • Fort Bragg, NC

1d

About The Position

As a Technical Support Engineer, you will help maintain and execute a network of simulators and modeling capabilities that provide rehearsal and exercise capabilities for various units. The systems are located throughout the country. The engineering team manages the network, maintains an Authority to Operate (ATO), improves system design and architecture, provides Tier 1–3 troubleshooting during operations, installs hardware, manages system lifecycles, releases and deploys software, and develops new features and innovations.

You will serve as the first line of technical support for warfighters, working with engineers, technicians, and operational experts. During training events, you will provide Tier 1–2 troubleshooting for hardware, software, and network issues on local air and ground simulation systems and multiple outstation systems. You will diagnose problems, restore systems to keep training on track, and escalate complex issues to software and systems engineering teams with clear documentation. The role also includes operational checks, preventative maintenance, support in a live, virtual, and constructive (LVC) environment, tracking recurring deficiencies, keeping geographically separated systems updated and compliant with training requirements, and building and installing new simulators and networks. The role requires onsite support during operations, calm and effective troubleshooting under pressure, and flexibility with day-to-day tasks. Growth opportunities and opportunities to innovate on simulation systems are available.

Requirements

• Experience working on complex networked distributed systems.
• Experience supporting and collaborating with DoD operational personnel.
• Ability to create technical documentation.
• Ability to troubleshoot and resolve issues with basic network and operating systems.
• Ability to travel up to 25% of the time.
• TS/SCI clearance is required; applicants are subject to a security investigation and may need to meet eligibility requirements for access to classified information.
• High school diploma or GED.
• Security+ certification.

Nice To Haves

• Experience supporting distributed mission operations training.
• Experience with programming or scripting languages.
• Knowledge of Image Generator VRSG and Constructive Force Generator (CGF) programs such as MACE.

Responsibilities

• Maintain and execute a network of simulators and modeling capabilities used for rehearsal and exercise activities.
• Manage simulator networks and help maintain an Authority to Operate (ATO).
• Improve system design and architecture.
• Provide Tier 1–3 troubleshooting during operations and Tier 1–2 support during training events.
• Troubleshoot hardware, software, and network issues on local air and ground simulation systems and outstation systems.
• Diagnose problems, restore systems, and escalate complex issues to software and systems engineering teams with clear documentation.
• Perform day-to-day operational checks and preventative maintenance.
• Support operations in a live, virtual, and constructive (LVC) environment.
• Track recurring deficiencies to support root-cause resolution.
• Keep geographically separated systems updated and compliant with current training requirements.
• Install hardware, manage system lifecycles, and release and deploy software.
• Build and install new simulators and networks.
• Support new features and innovation on simulation systems.

Benefits

• Health, life, and disability benefits.
• Financial and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards for exceptional performance and demonstration of company values.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED