Technical Support Engineer

Cargas • Lancaster, PA

2d

About The Position

The Technical Support Engineer provides technical support for Cargas Energy customers by troubleshooting and resolving issues related to SQL, JavaScript, .NET code, and SQL servers. The role involves building knowledge of Cargas Energy while developing troubleshooting and debugging skills, responding to support tickets, documenting solutions, and collaborating with teammates to resolve customer issues.

Cargas is an employee-owned software and consulting company that emphasizes meaningful work, employee ownership, teamwork, customer care, trust, transparency, and open-book management. Headquartered in Lancaster, Pennsylvania, the company is committed to sustainable growth for its business and employees. Work arrangements vary by role and team and are designed to balance customer care with flexibility for personal needs. Cargas reports employee tenure above industry benchmarks and recognition as a Best Place to Work in Pennsylvania for two decades.

Employees share in the company's success through employee ownership, profit sharing, and bonus programs, alongside a competitive total rewards package with comprehensive benefits and cost-saving programs focused on mental, physical, financial, and social well-being. Cargas Systems is an Equal Opportunity Employer and encourages applicants even if they do not meet every qualification.

Requirements

• Associate's degree or an equivalent combination of education and experience.
• At least 1 year of experience in a business setting.
• Ability to learn new technology and use available resources to answer questions and solve problems.
• Ability to learn a ticketing system.
• Ability to work independently and with a team.
• Strong listening, conflict resolution, and communication skills.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Bachelor's degree in Computer Science, Business, or a related field.
• Experience in software support.
• Experience with ticketing systems such as Zendesk or Jira.
• Understanding of basic SQL queries, networking, logs, error messages, and APIs.

Responsibilities

• Respond to support tickets and provide clear updates through the ticketing system or by phone as needed.
• Debug SQL procedures, JavaScript, and .NET code to resolve routine technical issues.
• Monitor and perform basic configuration of SQL servers.
• Troubleshoot customer issues within a Cargas Energy component and escalate more complex issues when needed.
• Document troubleshooting steps, resolutions, and customer communication.
• Contribute common fixes, scripts, and how-to guidance to the knowledge base.
• Collaborate with teammates to share knowledge and coordinate workloads.
• Meet individual and team productivity, SLA, and KCS-related goals.
• Use approved AI technologies, intelligent automation, and self-service solutions to improve daily operations, enhance the customer experience, increase efficiency, support retention, and reduce ticket volume.

Benefits

• Employee ownership
• Profit sharing
• Bonus programs
• Comprehensive benefits
• Cost-saving programs focused on mental, physical, financial, and social well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree