Technical Support Engineer

Smiths Group • Portland, TN

4d

About The Position

The Technical Support Engineer is based in the Portland office and serves as the primary liaison between internal teams and field staff. The role provides timely technical support, training, and customer assistance while helping maintain safety and compliance. Approximately 60–70% of the work is office-based, with 30–40% travel for hands-on support, training, and basic field investigations. The position requires frequent domestic travel and infrequent international travel.

The engineer learns product designs, applications, and industry requirements in order to explain product use, support troubleshooting, and contribute to training and product investigations. The position also shares recurring questions and field trends with Engineering, Quality, Customer Service, and Operations. Duties may change as business needs evolve, and employees are expected to assist with other tasks as needed.

Requirements

• Microsoft Office and CAD software skills.
• Strong communication skills.
• HVAC/R and plumbing, contracting, and industry experience.
• Mechanical aptitude and willingness to build industry knowledge over time.
• Comfort with regular travel for training and site visits; frequent domestic travel and infrequent international travel.
• 2–6 years of relevant HVAC/R experience preferred.

Nice To Haves

• Associate of Science degree in Engineering or equivalent relevant work experience.
• 2–6 years of relevant HVAC/R experience.

Responsibilities

• Provide technical support to customers and field staff by answering product questions and guiding them through basic troubleshooting.
• Assist with on-site visits to observe installations, deliver introductory training, and support product demonstrations.
• Learn product designs, applications, and industry requirements to explain product use confidently.
• Document support calls, questions, and solutions to build team knowledge and improve processes.
• Work with management to support product investigations and follow up on reported issues.
• Contribute to updating training materials and help present training sessions for customers and internal staff.
• Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
• Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.
• Assist with other tasks on an as-needed basis as business needs change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree