Technical Support Engineer

Booz Allen Hamilton•Fayetteville, NC

1d•$55,300 - $126,000•Onsite

About The Position

The Technical Support Engineer helps maintain and operate a geographically distributed network of simulators and modeling capabilities used for rehearsal and training exercises. The role supports the engineering team responsible for network management, Authority to Operate (ATO) maintenance, system design and architecture improvements, troubleshooting, hardware installations, lifecycle management, software releases and deployment, new features, and innovation. The engineer provides first-line technical support to operational personnel during training events, including Tier 1–2 troubleshooting of hardware, software, and network issues across local air and ground simulation systems and outstation systems. The role diagnoses and resolves issues, restores systems to keep training on schedule, and escalates complex problems to software and systems engineering teams with clear documentation. Duties also include operational checks, preventative maintenance, tracking recurring deficiencies, keeping geographically separated systems updated and aligned with training requirements, and building and installing simulators and networks. Onsite support during operations is required, and travel may be up to 25%.

Requirements

Experience working on complex networked distributed systems.
Experience supporting and collaborating with DoD operational personnel.
Ability to create technical documentation.
Ability to troubleshoot and resolve issues with basic network and operating systems.
Ability to travel up to 25% of the time.
TS/SCI clearance.
High school diploma or GED.
Security+ certification.
Effective troubleshooting skills and ability to remain calm under pressure.
Flexibility with day-to-day tasks.

Nice To Haves

Experience supporting distributed mission operations training.
Experience with programming or scripting languages.
Knowledge of Image Generator VRSG and Constructive Force Generator (CGF) programs such as MACE.

Responsibilities

Maintain and operate a network of simulators and modeling capabilities used for rehearsal and training exercises.
Support network management, Authority to Operate (ATO) maintenance, system design and architecture improvements, hardware installations, lifecycle management, software releases and deployments, new features, and innovation.
Provide Tier 1–2 troubleshooting for hardware, software, and network issues on local air and ground simulation systems and outstation systems during training events.
Diagnose problems, restore systems to support training, and escalate complex issues to software and systems engineering teams with clear documentation.
Perform day-to-day operational checks and preventative maintenance.
Support operations in a live, virtual, and constructive (LVC) environment.
Track recurring deficiencies to help address root causes.
Keep geographically separated systems updated and compliant with current training requirements.
Build and install new simulators and networks.
Provide onsite support during operations.