Technical Support Engineer

CrossCountry Mortgage • Cleveland, OH

1d

About The Position

The Technical Support Engineer provides advanced technical support and assistance to CrossCountry Mortgage employees and affiliates, supporting an affiliate company. The role covers software, hardware, network, and audio/visual technologies. It includes diagnosing and resolving complex technical issues, maintaining audio/visual systems, documenting solutions, developing technical enhancements, testing systems and applications, communicating resolutions, and training users.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, and/or an equivalent combination of education and experience.
• Experience in technical support or a similar role, with knowledge of software, hardware, network, and audio/visual troubleshooting.
• Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
• Knowledge of programming languages, operating systems, and software applications relevant to the role.
• Excellent communication and collaboration skills.
• Excellent problem-solving skills.

Responsibilities

• Provide escalated technical support to customers and internal teams for complex software, hardware, network, and audio/visual issues.
• Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams.
• Configure, maintain, and troubleshoot audio/visual technologies, including video conferencing systems, digital signage, projectors, and sound systems.
• Create and maintain technical documentation and knowledge base articles covering troubleshooting and resolution procedures.
• Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements.
• Conduct testing and quality assurance to assess system and application functionality, security, and performance; design, develop, and test computer software and operating systems.
• Communicate technical information to non-technical customers and stakeholders, providing timely updates and resolutions.
• Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies.

Benefits

• Competitive compensation plan for eligible employees.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level