Technical Support Engineer

Hoxhunt • Minneapolis, MN

2d • $80,000 - $95,000 • Hybrid

About The Position

As a Technical Support Engineer, you will help Hoxhunt customers get the most out of its platform by supporting smooth, reliable performance. Your work will influence customer engagement with the platform and help organizations improve their ability to recognize and respond to threats. The role is based in Minneapolis, Minnesota, and is part of the growing US support team.

You will provide technical support through email and troubleshooting calls, covering Hoxhunt’s platform, email technologies, and identity provider services. You will serve as the first point of contact for US-based customers, troubleshoot complex issues, and collaborate with global teams on process and product improvements.

Hoxhunt is a software company focused on human risk management and cybersecurity. It combines AI-driven personalization, threat detection, and behavioral science to help protect people and organizations.

Requirements

• 2–3 years of experience in technical support solving complex issues at Tier 2 level.
• Strong problem-solving skills and an analytical mindset.
• Excellent communication skills, including the ability to explain technical issues to technical and non-technical audiences.
• Ability to take ownership and thrive in an environment that values accountability and autonomy.
• Genuine interest in helping others and solving problems efficiently.

Nice To Haves

• Experience working with email technologies and identity provider services.
• Experience working in a SaaS environment or in the cybersecurity industry.
• Knowledge of email technologies such as Microsoft 365 and Google Workspace.

Responsibilities

• Provide technical support through email and troubleshooting calls for Hoxhunt’s platform, email technologies, and identity provider services.
• Act as the first point of contact for US-based customers, resolving technical issues and supporting customer satisfaction.
• Troubleshoot complex issues, suggest solutions, and help ensure smooth product functionality.
• Collaborate with global teams, share insights, and contribute to process and product improvements.
• Learn the platform and handle basic tickets under guidance during the first 30 days.
• Independently resolve more complex tickets, conduct troubleshooting calls, and suggest process improvements by 60 days.
• Lead critical support cases and contribute to shaping the US-based support strategy and improving the support experience by 90 days.

Benefits

• Medical, dental, and vision coverage, with a portion of premiums covered by the company.
• Life insurance.
• Paid time off (PTO).
• 11 paid holidays plus 2 floating holidays.
• Wellness benefits.
• Paid parental leave.
• 401(k) match.
• Flexible, hybrid work setting with weekly collaboration from the Minneapolis office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed