Senior Technical Support Engineer- Global Financial Crimes

Bank of America • Plano, TX

2d • Onsite

About The Position

Bank of America is seeking a Senior Technical Support Engineer for its global APS team supporting Global Financial Crimes. The role provides production support for critical Anti-Money Laundering (AML) and Economic Sanctions applications, helping safeguard the firm through stable, available, and resilient technology. The position involves managing day-to-day support activities, resolving complex technical and analytical issues, and communicating outcomes to senior management and business partners.

The successful candidate will take ownership of incidents and operational risks, lead structured troubleshooting and root-cause analysis, and drive permanent fixes. The role also supports monitoring, alerting, releases, patching, changes, and improvements to automation and observability. It operates in a highly controlled environment with regulatory, compliance, and control requirements, and involves close collaboration with Development, Infrastructure, Business, and Compliance partners.

This is a high-visibility role for an execution-focused engineer who can work effectively in a dynamic global environment and in high-pressure, time-critical situations. The team values engineering discipline, continuous improvement, collaboration, and technical growth, including dedicated weekly development time, certification paths, technical deep dives, upskilling programs, and knowledge-sharing opportunities. The position is based at the listed New Jersey locations and is subject to Bank of America’s in-office culture and role-specific attendance requirements.

Requirements

• 10 or more years of relevant technology experience, including hands-on support of complex, business-critical applications.
• Strong hands-on experience with Unix/Linux, Oracle and Teradata, Hadoop, Autosys, Informatica, Splunk, and Dynatrace.
• Strong knowledge of ITIL practices, including Incident, Problem, and Change Management.
• Proven technical troubleshooting and root-cause analysis skills across applications, databases, batch processing, integrations, and infrastructure.
• Demonstrated ability to own production issues through resolution, root cause, and permanent remediation.
• Experience supporting applications in a highly controlled or regulated environment.
• Experience using AI and productivity tools, including Microsoft Copilot and Microsoft 365, to improve engineering and support processes.
• Strong written and verbal communication skills, including the ability to communicate technical issues, risks, and business impact clearly.
• Ability to work effectively across Development, Infrastructure, Business, Compliance, and other technology teams.

Nice To Haves

• AML, Economic Sanctions, Financial Crimes, or financial services experience.

Responsibilities

• Provide AMRS production support for critical AML and Economic Sanctions applications, ensuring stability, availability, and timely issue resolution.
• Manage and resolve incidents, problems, and support tickets while meeting SLA commitments.
• Conduct root-cause analysis and implement permanent fixes to improve stability, prevent recurring incidents, and reduce operational risk.
• Ensure effective monitoring, alerting, dashboards, and operational controls for new and existing applications.
• Drive automation and observability improvements to reduce manual effort, improve detection and recovery, and strengthen resiliency.
• Support patching, production releases, and changes, including readiness, implementation, validation, and post-release monitoring.
• Proactively identify and address production, compliance, and operational risks before they cause incidents or business impact.
• Continuously improve application stability and support processes using an engineering and data-driven approach.
• Operate in a highly controlled AML and Economic Sanctions environment while observing regulatory, compliance, and control requirements.
• Use application logs, databases, APIs, batch processing, and diagnostic tools to troubleshoot and resolve production issues.
• Collaborate with Development, Infrastructure, Business, Compliance, and other technology partners to resolve issues and improve the production environment.
• Manage day-to-day team activities, delegate work, supervise processes, provide informal leadership, manage on-call and support schedules, and mentor and direct team members.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Discretionary annual incentive plan eligibility.
• Dedicated development time each week, certification paths, technical deep-dive sessions, upskilling programs, and knowledge-sharing opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed