Senior Technical Support Engineer- Global Financial Crimes
About The Position
Bank of America is seeking a Senior Technical Support Engineer for its global APS team supporting Global Financial Crimes within Enterprise Risk and Finance APS. The role provides AMRS production support for critical AML and Economic Sanctions applications, helping safeguard the firm through reliable, resilient technology. The position involves day-to-day team activities, including coordinating work and support schedules, providing technical leadership and mentorship, resolving complex technical and analytical issues, and communicating results to senior management and Line of Business partners. The successful candidate will bring financial services awareness and an understanding of regulatory expectations, and remain effective in high-pressure, time-critical situations. The role emphasizes structured problem solving, rapid incident response, automation, observability, operational discipline, risk mitigation, and long-term resilient solutions. The team offers opportunities for technical development through weekly dedicated learning time, certification paths, technical deep dives, upskilling programs, and knowledge-sharing forums.
Requirements
- 10 or more years of relevant technology experience, including hands-on support of complex, business-critical applications.
- Strong hands-on experience with Unix/Linux, Oracle and Teradata, Hadoop, Autosys, Informatica, Splunk, and Dynatrace.
- Strong knowledge of ITIL practices, including Incident, Problem, and Change Management.
- Proven technical troubleshooting and root cause analysis across applications, databases, batch processing, integrations, and infrastructure.
- Demonstrated ability to own production issues through resolution, root cause identification, and permanent remediation.
- Experience supporting applications in a highly controlled or regulated environment.
- Experience using AI and productivity tools, including Microsoft Copilot and Microsoft 365, to improve engineering and support processes.
- Strong written and verbal communication skills, including the ability to clearly communicate technical issues, risks, and business impact.
- Ability to work effectively across Development, Infrastructure, Business, Compliance, and other technology teams.
Nice To Haves
- AML, Economic Sanctions, Financial Crimes, or financial services experience.
Responsibilities
- Provide AMRS production support for critical AML and Economic Sanctions applications, ensuring stability, availability, and timely issue resolution.
- Manage and resolve incidents, problems, and support tickets while meeting SLA commitments.
- Drive root cause analysis and permanent fixes to improve stability, prevent recurring incidents, and reduce operational risk.
- Ensure effective monitoring, alerting, dashboards, and operational controls for new and existing applications.
- Drive automation and observability improvements to reduce manual effort, improve detection and recovery, and strengthen resiliency.
- Support patching, production releases, and changes, including readiness, implementation, validation, and post-release monitoring.
- Proactively identify and address production, compliance, and operational risks before they result in incidents or business impact.
- Continuously improve application stability and support processes using an engineering and data-driven mindset.
- Operate effectively in a highly controlled AML and Economic Sanctions environment, understanding regulatory, compliance, and control requirements.
- Troubleshoot production issues using application logs, databases, APIs, batch processing, and diagnostic tools.
- Collaborate with Development, Infrastructure, Business, and Compliance partners to resolve issues and improve the production environment.
- Manage day-to-day team activities, delegate work, supervise work processes, coordinate on-call and support schedules, and provide leadership, mentorship, and direction to team members.
- Communicate technical issues, risks, and business impact to senior management and Line of Business partners.
Benefits
- Industry-leading benefits.
- Access to paid time off.
- Resources and support for employees.
- Eligible to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line of business or group performance, and the overall success of the company.
- Dedicated technical development time each week, certification paths, technical deep-dive sessions, upskilling programs, and knowledge-sharing forums.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
