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Staff Engineer, Customer Support
Kulicke & Soffa • Fort Washington, PA3h • Onsite
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Staff Engineer, Customer Support
Kulicke & Soffa•Fort Washington, PA
•Onsite
About The Position
The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.
Requirements
- Engineering degree/Technical Study
- Familiarity with the technical aspects of equipment
- At least 8 years of relevant working experience
- Strong K&S relevant machine knowledge
- Data analysis skills
- Strong problem solving skills
- Excellent communication skills
Responsibilities
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers' successful use of equipment
- Developing buy-off receipts
- Instructing and Training customers in the use of the equipment
- Coaching of junior team members
- Finding and solving a highly complex of hardware and/or software problems
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What This Job Offers
Job Type
Full-time
Career Level
Senior
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Common questions about Support Engineer careers and jobs.
Based on current job postings on Teal, the average Support Engineer salary in the US is approximately $104,000 per year, with a typical range of $52,000 to $170,000.
