Client Support Engineer II - Houston

Coretelligent•Houston, TX

1d•Remote

About The Position

Coretelligent is seeking a Client Support Engineer II to serve as the primary technical resource and trusted partner for a key client account in the Houston area. The client environment includes approximately 300–400 users. This highly visible, client-facing role combines hands-on support, proactive system management, and technical leadership in a managed service provider environment. The engineer will own the client environment end to end, with a focus on Microsoft Entra ID, Intune, Azure, and Microsoft 365. The role works directly with client stakeholders and internal teams to support daily operations, resolve escalated issues, lead technical initiatives, and improve the environment and quality of service delivery.

Requirements

At least 5 years of experience in IT support, systems engineering, or MSP environments.
Strong hands-on experience with Microsoft Entra ID, including identity and access management.
Strong hands-on experience with Microsoft Intune, including device management, policy creation, and compliance.
Strong hands-on experience with Microsoft 365, including Teams and Exchange Online.
Strong hands-on experience with Microsoft Azure, including virtual machines, core services, and environment management.
Experience supporting mid-sized environments of 200 or more users, ideally in a client-facing or MSP setting.
Strong troubleshooting skills across endpoints, user access, and cloud-based environments.
Ability to manage reactive support and proactive system improvements.
Strong communication skills and ability to work directly with client stakeholders.
Ability to work independently in a client environment while collaborating with broader teams.
Must be located in or around the Houston metropolitan area.

Nice To Haves

Azure certification, such as AZ-104.

Responsibilities

Serve as the primary technical point of contact and trusted advisor for a client environment of approximately 300–400 users.
Manage identity and access in Microsoft Entra ID, including user lifecycle, permissions, and security best practices.
Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and ongoing optimization.
Support and manage Microsoft 365, including Teams and Exchange Online, to maintain stability and performance.
Support Azure cloud infrastructure, virtual machines, core services, and overall environment health.
Provide hands-on troubleshooting for Windows and macOS end-user systems, workstations, printers, mobile devices, VPNs, DNS, DHCP, firewalls, and VLANs.
Troubleshoot and resolve escalated issues involving endpoints, access, applications, and connectivity.
Lead and contribute to client-facing deployments, environment improvements, and infrastructure changes.
Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization.
Partner with client stakeholders, including leadership, to align on priorities, initiatives, and long-term improvements.
Maintain accurate documentation, environment notes, and system configurations.
Mentor junior engineers and serve as an escalation point for complex issues.

Benefits

Health, dental, and vision insurance.
Flexible Spending Account (FSA), Health Reimbursement Account (HRA), and Health Savings Account (HSA).
401(k).
Life and disability insurance.
Paid parental leave and holiday pay.
Flexible vacation and sick days.
Observed company holidays, including a day off on the employee's birthday.
Spot bonuses for demonstrated excellence.
Community and social events.
Learning and development.
$100 well-being allowance and other health and wellness perks.
The role may be eligible for additional bonus or incentive opportunities.