Client Support Engineer

Versana•New York, NY

About The Position

Versana is an industry-backed data and technology company working to transform the syndicated loan market by digitally capturing agent banks’ data in real time. Its centralized platform provides transparency into loan-level details and portfolio positions, helping bring efficiency and velocity to the market. The Client Support Engineer is the main point of contact for client issue resolution and represents Versana in direct interactions with its top-tier clients. The role investigates and resolves technical, data, and platform issues; communicates with clients and internal teams; and relays client feedback to product and technology teams. The successful candidate will monitor production issues, follow sound support processes, and help deliver a strong client experience.

Requirements

2–5 years of technical client support experience.
Strong technical troubleshooting and analytical skills.
Ability to investigate and resolve application and data issues.
Basic SQL and relational database knowledge.
Familiarity with REST APIs and SDLC.
Experience with ticketing and support workflows.
Strong ownership, prioritization, and multitasking skills.
Excellent written and verbal communication.
Ability to thrive in a fast-paced, collaborative environment.

Nice To Haves

Fintech, financial services, or startup experience.
Experience with tooling like Azure or Zoho.
Syndicated loan market experience.
Knowledge of Loan IQ or institutional lending.
Exposure to capital markets.
Knowledge of object-oriented programming.

Responsibilities

Troubleshoot complex technical, data, and platform issues.
Own client issues from investigation through resolution.
Resolve issues quickly and accurately in a fast-paced environment.
Partner with internal teams to identify root causes and solutions.
Clearly communicate issue status, impact, and next steps internally and externally.
Proactively monitor production and identify potential client issues.
Build expertise in Versana’s platform and the syndicated loan market.
Relay client feedback to product and technology teams to inform development efforts.

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