Client Support

Winsupply • Moraine, OH

2d

About The Position

The Client Support/HP position analyzes and resolves software and hardware technical issues escalated from Tier 1 Helpdesk when they cannot be resolved at that level. The role provisions, configures, and maintains hardware issued to local companies, handles new employee setup, and provides helpdesk support at the main campus. It also manages inventory for headquarters emergency needs and normal-priority inventory held with a third-party provisioning partner.

Requirements

• Associate degree in MIS or a related field, or similar work experience, technical skills, or relevant certification in place of the degree.
• Maintain awareness of changing technology.
• Knowledge of computer software, operating systems, hardware, and networking.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking skills.
• Ability to work in a team and independently.
• Experience providing professional and courteous customer service.

Nice To Haves

• Information Technology Support experience.
• Basic understanding of billing and accounts payable.
• Experience with software as a service (SaaS) and other software hosting protocols.

Responsibilities

• Handle Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding requests and ensure timely resolution.
• Install and configure hardware and software as part of the onboarding process.
• Support PC, phone, and mobile equipment needs on campus.
• Manage and monitor internal assets to maintain accurate inventory records.
• Troubleshoot client computer, smartphone, and tablet issues.
• Handle billing, leasing, ordering, and evaluation of new equipment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree