Client Support Associate

ERY•Houston, TX

About The Position

The Client Support Associate provides welcoming, customer-focused support to clients visiting Jackson Hewitt offices. The role involves engaging with clients, confirming appointments, following up with past and prospective clients, distributing marketing materials, and keeping clients engaged during wait times. Associates may also visit local shops, events, and community locations to build brand awareness and recruit talent, using local market knowledge and social media to expand the organization's reach. The posting welcomes applicants regardless of work background or experience level and describes the position as seasonal, with full-time and part-time positions available.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Welcome visitors and help ensure an exceptional client experience.
Engage with clients and confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.
Visit local shops, events, and community locations to drive brand awareness and recruit new talent.
Use local market knowledge and social media skills to expand reach and build a talent pipeline.