Client Support - IT Client Support Associate
About The Position
The IT Client Support Associate is an entry-level member of the Service Desk team and serves as an initial point of contact for agents, employees, and customers seeking technical assistance. The role provides basic support and troubleshooting for hardware, software, applications, infrastructure, and website issues. The associate triages, diagnoses, and resolves technical issues within established service-level expectations, guides customers through solutions, and documents requests, incidents, troubleshooting steps, and resolutions in the service management system. The position works alongside experienced technicians and training partners while building technical knowledge and service management skills.
Requirements
- An associate degree in an IT-related program or one to two years of comparable experience in information technology or a customer-focused position.
- At least one year of experience.
- Demonstrated customer service and support experience.
- Basic knowledge of Windows and Mac computers and related peripherals.
- Strong written and verbal communication skills.
- A team-oriented, customer-focused approach with strong collaboration skills.
- Strong time-management and multitasking abilities.
- Ability to organize and prioritize workload to efficiently manage customer requests and incidents.
Responsibilities
- Serve as an initial point of contact for customers needing hardware and software support.
- Troubleshoot and provide basic support for supported hardware, software, applications, and infrastructure.
- Triage, diagnose, and resolve technical issues within established service-level expectations.
- Educate customers and provide clear guidance when resolving technical problems.
- Accurately document requests, incidents, troubleshooting steps, and resolutions in the service management system.
- Collaborate with fellow technicians and training partners while developing technical knowledge and service management skills.
Benefits
- Multiple medical plan options
- Dental coverage
- Vision coverage
- Basic life insurance
- Health savings accounts
- Company-funded 401(k) plan
- Paid time off
- Paid holidays
- Flexible, people-first culture supporting work-life balance
- Professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
