Associate, IT Support

ConnectiveRx • Pittsburgh, PA

1d • $24 - $29

About The Position

The IT Support Associate works on the Infrastructure Operations team within IT Infrastructure. This is a primarily hands-on role installing, troubleshooting, and repairing computer systems, hardware, off-the-shelf software, and computer peripherals. The role focuses on user onboarding and offboarding, resolving general technology problems, and ensuring company workstations operate correctly. The associate maintains documentation for equipment and procedures and records work in the company’s incident and problem management system. The role works closely with business users, Application Development personnel, and IT Infrastructure peers to support ConnectiveRx business operations.

Requirements

• 0 to 2 years supporting IT Infrastructure functions.
• Experience with Windows 11 workstations, printers, and basic networking.
• Solid understanding of desktop systems and off-the-shelf applications.
• Strong hardware skills and understanding of Dell and Lenovo laptops, peripheral equipment, printers, and basic networking.
• Excellent customer service skills.
• Ability to troubleshoot and resolve Tier 1 and Tier 2 IT-related issues.
• Excellent knowledge of Windows 11, Active Directory, Group Policy, DNS, and DHCP.
• Good knowledge of cloud-based infrastructure support tools and technology.
• Strong written and verbal communication, attention to detail, organization, ability to manage multiple priorities, and ability to remain calm under pressure.
• Ability to provide support outside regular business hours as needed.
• Bachelor’s degree or higher in Computer Science or Engineering.

Nice To Haves

• Healthcare IT Infrastructure and HIPAA compliance experience.
• Support experience with Apple Macs and mobile devices in a corporate environment.
• MCSA, A+, or Net+ certifications.

Responsibilities

• Provide desktop support for hardware, software, networks, printers, scanners, and audio-visual equipment for internal users both on-site and remotely.
• Onboard and offboard personnel, including deploying and recovering laptops and supporting IT peripheral equipment.
• Image, configure, and deploy Windows 11 workstations.
• Troubleshoot Microsoft Office 365, Adobe Acrobat, Five9 call center software, and other proprietary software.
• Proactively troubleshoot production issues and identify and document root causes, action items, and lessons learned after incidents and infrastructure events.
• Enforce company security procedures and policies by ensuring workstations meet security guidelines.
• Work to meet Service Level Agreements for production systems.
• Assist the extended IT Infrastructure Team as needed.
• Maintain documentation of equipment and procedures and log work in the incident and problem management system.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) plan.
• Paid time off for vacations and personal leave for non-exempt employees.
• Sick Time Off for eligible non-exempt employees in accordance with company policy.
• Eight standard company holidays and three floating holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level