IT Support Associate

Ohalo•Watsonville, CA

7d•Onsite

About The Position

The IT Support Associate is the first point of contact for technology support across Ohalo, helping scientists, engineers, and business teams stay productive by resolving hardware, software, and access issues. The role also supports onboarding and offboarding, equipment and account setup, and maintenance of a reliable, secure IT environment. It is an entry-level opportunity for someone who enjoys helping people and wants to build a career in IT. The position is based onsite in Watsonville and supports the company's lab and office sites, with occasional travel to South San Francisco as needed. The anticipated base pay range for the Watsonville location is $54,000–$67,000 per year. The offered pay depends on factors including the role's scope and responsibilities, candidate qualifications, budget availability, internal equity, geographic location, and external market pay for comparable jobs. No visa sponsorship is available at this time.

Requirements

1–2 years of experience in IT support, help desk, or related technical experience; internships, school IT labs, and relevant personal projects count.
Working knowledge of macOS and Windows troubleshooting.
Working knowledge of Google Workspace and user administration.
Familiarity with MDM/UEM device management.
Familiarity with basic networking concepts, including Wi-Fi, DHCP, DNS, and VPN.
Familiarity with AI services such as Claude, Gemini, and ChatGPT.
Familiarity with ticketing systems.
Strong written and verbal communication skills, including the ability to explain technical topics to non-technical colleagues.
A patient, service-oriented approach and good time management across competing requests.
Strong troubleshooting skills.
Ability to lift up to 40 lbs and work onsite in Watsonville.

Nice To Haves

Experience with Google Workspace administration, Slack, and Notion.
Experience with Ubiquiti UniFi networks, access control, and video surveillance.
Exposure to Jira Service Management or other project management and ticketing software.
CompTIA A+, Network+, or Google IT Support certificate.
Experience with Zebra and Toshiba label printers and barcode scanning technologies.
Interest in working in or near laboratory and greenhouse environments.
Comfort using AI tools to troubleshoot, document, and work more efficiently.

Responsibilities

Provide prompt, friendly frontline IT support through Slack, email, and in person, and manage support tickets through resolution within target SLAs.
Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues.
Set up, configure, and deploy laptops and workstations, and support onboarding and offboarding.
Create and manage user accounts, permissions, and group access in Google Workspace and other business applications.
Support single sign-on (SSO), multi-factor authentication, and password reset requests.
Assist with device management and security tasks, including patching, encryption, and endpoint compliance.
Maintain an accurate inventory of hardware, software licenses, and accessories.
Escalate complex issues to senior IT or engineering staff with clear documentation.
Write and update knowledge base articles and how-to guides to help resolve common issues faster.
Support IT needs at lab and office sites, with occasional travel to South San Francisco as needed.