IT Support Associate

CAIS•New York, NY

9d•$95,000 - $125,000•Onsite

About The Position

CAIS is seeking an entry-level, individual-contributor IT Support Associate to join its Corporate IT team in New York. The role provides hands-on desktop and onsite support for the New York office, assists with Microsoft 365 and endpoint management, and helps drive adoption of AI tools such as Claude and Copilot across the business. It reports to the IT Support Engineer and offers the opportunity to grow into broader infrastructure and systems responsibilities. The associate is expected to address root causes, identify recurring ticket patterns, and turn one-off fixes into repeatable solutions through documentation, automation, configuration changes, and process improvements. The role also owns employee onboarding and offboarding, supports conference-room technology, and helps pilot AI-enabled workflows for non-technical employees. This is an in-person role based out of CAIS’s Midtown office, with the qualifications section describing a hybrid in-office schedule.

Requirements

1–3 years of experience in IT support, help desk, or desktop support.
Working familiarity with Microsoft 365 and Windows and/or macOS environments.
Hands-on experience using AI tools such as Claude, ChatGPT, Copilot, or similar to solve real problems.
Demonstrated systems thinking, such as tracing recurring problems to their causes or building solutions that prevent recurrence; home labs, scripts, and process improvements count.
Strong written communication skills for creating runbooks, how-to guides, and training materials.
Strong customer-service orientation and communication skills, including comfort supporting employees at all levels, including executives.
Good judgment and discretion when handling confidential information.
Eagerness to learn, take initiative, and grow into broader IT infrastructure or support responsibilities.
Based in or able to reliably commute to New York, NY for an in-office schedule.

Nice To Haves

Exposure to Intune or Entra ID.
Exposure to scripting or workflow automation such as PowerShell, Python, or Power Automate.
Familiarity with access-control fundamentals, including least privilege, MFA, and joiner/mover/leaver processes.
Prior experience in financial services or another regulated industry.

Responsibilities

Provide hands-on desktop, onsite, and deskside support for the New York office, including hardware setup, troubleshooting, and incident resolution; address root causes where possible.
Analyze ticket trends and implement lasting solutions, such as knowledge-base articles, configuration changes, automation, or process improvements.
Support day-to-day administration of Microsoft 365, including Entra ID, Intune device management, and Conditional Access; assess downstream impacts before making changes.
Own employee onboarding and offboarding end to end, improving or automating account provisioning, access, equipment deployment, and recovery, and keeping documentation audit-ready.
Use approved AI tools such as Claude, Copilot, and ChatGPT to automate routine support tasks, draft documentation, and create internal runbooks, applying sound judgment about shared data.
Partner with the IT Support Engineer to pilot and roll out AI-enabled workflows to the broader non-technical workforce, including training and how-to documentation; gather feedback and track adoption.
Support conference-room A/V, meeting technology, and other in-office technical needs, working toward standardized room configurations and clear troubleshooting guides.
Escalate and track issues through resolution, document them clearly in the ticketing system, and communicate impact and options to stakeholders.