Client Support Associate

FGG•Big Spring, TX

About The Position

Jackson Hewitt is seeking a customer-service-oriented Client Support Associate to provide a welcoming experience for clients visiting its offices and support their interactions with the company. The role includes engaging clients, confirming appointments, following up with past and prospective clients, distributing marketing materials, and keeping clients engaged while they wait. It also involves visiting local shops, events, and community locations to build brand awareness and recruit talent, using local market knowledge and social media to expand the company's reach and strengthen its talent pipeline. The posting welcomes applicants regardless of work background or experience level. Seasonal positions are mentioned, and full-time and part-time positions are available.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.
Ability to obtain a Preparer Tax Identification Number (PTIN), as stated in the posting.

Nice To Haves

Prior customer service or sales experience is preferred but not required.

Responsibilities

Visit local shops, events, and community locations to build brand awareness and recruit new talent.
Use local market knowledge and social media to expand the company's reach and build a talent pipeline.
Welcome visitors to the offices and help ensure an exceptional client experience.
Engage with clients and confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.