Client Support Engineer II - Atlanta

Coretelligent•Atlanta, GA

2d•$80,000 - $90,000•Remote

About The Position

Coretelligent is seeking a Client Support Engineer II to serve as the primary technical resource for a key client environment, supporting approximately 300–400 users while assisting other clients as needed. This visible, client-facing role combines hands-on support, proactive system management, and technical leadership in a fast-paced managed service provider environment. The engineer will own a client environment end to end, working with client stakeholders and internal teams to support operations, improve systems, and deliver consistent service. The candidate must be located in or near the Peachtree Corners, Georgia area.

Requirements

5 or more years of experience in IT support, systems engineering, or managed service provider environments.
Strong hands-on experience with Microsoft Entra ID, including identity and access management.
Strong hands-on experience with Microsoft Intune, including device management, policy creation, and compliance.
Strong hands-on experience with Microsoft 365, including Teams and Exchange Online.
Strong hands-on experience with Microsoft Azure, including virtual machines, core services, and environment management.
Experience supporting mid-sized environments of 200 or more users.
Strong troubleshooting skills across endpoints, user access, and cloud-based environments.
Ability to manage reactive support as well as proactive system improvements.
Strong communication skills and ability to work directly with client stakeholders.
Ability to work independently in a client environment while collaborating with broader teams.
Must be located in or near the Peachtree Corners, Georgia area.

Nice To Haves

Azure AZ-104 certification.
Client-facing or managed service provider experience.

Responsibilities

Serve as the primary technical point of contact and trusted advisor for a client environment of approximately 300–400 users.
Manage identity and access in Microsoft Entra ID, including user lifecycle, permissions, and security practices.
Own and maintain Microsoft Intune environments, including device management, policy creation, compliance enforcement, and optimization.
Support and manage Microsoft 365, including Teams and Exchange Online.
Support Azure cloud infrastructure, virtual machines, and overall environment health.
Provide hands-on support and troubleshooting for Windows and macOS systems, workstations, printers, mobile devices, VPNs, DNS, DHCP, firewalls, and VLANs.
Troubleshoot and resolve escalated technical issues involving endpoints, access, applications, and connectivity.
Lead and contribute to client-facing deployments, environment improvements, and infrastructure changes.
Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization.
Work directly with client stakeholders, including leadership, to align on priorities, initiatives, and long-term improvements.
Maintain accurate documentation, environment notes, and system configurations.
Mentor junior engineers and serve as an escalation point for complex issues.